Case Study
Southern Water
ClientSouthern Water
SectorWater & Utilities
ServicesGovernance, Supplier Performance, Transformation
RegionSouth East England
4.6mcustomers served across the region
AMP7 → AMP8regulatory transition supported end to end
Balanced Scorecardembedded across all key frameworks and partners
01
The Situation
Southern Water provides essential water and wastewater services to 4.6 million customers across Kent, Sussex, Hampshire, and the Isle of Wight. In the transition from AMP7 to AMP8, the business faced a critical period of regulatory, operational, and commercial alignment. With an expansive supplier base, stringent compliance requirements, and major transformation programmes underway, Southern Water required a procurement approach that could deliver strategic planning, enhanced governance, and data-driven supplier performance management to meet both business and regulatory commitments.
02
The Transformation
Pro Outsourcing partnered with Southern Water to manage the transition between AMP cycles, embedding expertise across governance, communications, and supplier performance improvement. The transformation included: · Leading the implementation of the Balanced Scorecard (BSC) framework across all key frameworks and delivery partners, embedding consistent performance tracking, KPI management, and evidence-based supplier engagement. · Developing and managing the Business Engagement Model, ensuring regular senior stakeholder engagement supported by monthly analytics dashboards. · Enhancing procurement planning and forecasting processes to align with AMP8 requirements and long-term business objectives. · Overseeing procurement communications and managing the Procurement Homepage to provide clear, accessible updates on governance, transformation, and operational priorities. · Driving procurement governance improvements, ensuring compliance with the UK Procurement Act, Utilities Contracts Regulations, and sustainability objectives. · Spearheading communications and engagement for company-wide and procurement-specific transformation programmes.
Tom worked with us at Southern Water on a programme of procurement
transformation, leading activity across governance, supplier performance,
reporting, and the wider operating disciplines of the function. As part of
this he built and embedded our KPI and incentive frameworks, which gave us
a much clearer view of supplier performance and consistent expectations
across the team. He was particularly effective at aligning senior
stakeholders around standard processes, decisions, and governance, which is
rarely straightforward in an organisation of our scale.
The result was noticeably improved
visibility, accountability, and cross-functional coordination across our
procurement initiatives.
Tom is pragmatic, easy to work with, and gets into the detail without
losing sight of the bigger picture. Happy to recommend him for similar
work, and equally happy to talk further if useful.