Customer experience the next competitive battleground
Posted on 10th September 2020 at 14:29
According to research conducted by Gartner, the world’s leading information technology research company, 64% of consumers indicate that the customer experience is more important than price when it comes to the product or service they choose. Hence the quote from Jerry Gregoire of Dell that says, “The customer experience is the next competitive battleground.”
Customer expectations are higher, word of mouth travels faster. Purchasers are empowered like never before, and great customer experience drives loyalty, which is why at Pro Outsourcing we pride ourselves in delivering outstanding results.
Don't just take my word for it, below are just a couple of the real recommendations from real businesses:
“… Jointing Technologies have used the services of Pro Outsourcing over the past five years to source products on our behalf. They have consistently delivered significant cost reductions, meaning that we always stay ahead in a very fast moving and competitive environment. I personally recommend their procurement & supply chain services and will continue to utilise them when required…”
Adam Lloyd, Managing Director - Jointing Technologies Ltd
"...Pro Outsourcing have provided Leader Optec with the tools to begin developing our Purchasing Strategy. They have provided guidance on cost saving opportunities and developed for us a robust set of processes and reports to allow us to interrogate our system data and be more proactive in the purchasing side of our business...."
Paul Desmond, Managing Director - Leader Optec Ltd
“…It is vital that our medical and veterinary supplies are efficient within the global supply chain, Pro Outsourcing have supported IMS Euro to strategically develop our procurement & supply chain function to cope with our significant growth, increasing cost challenges and the need for faster speed to market. Collaborating with Pro Outsourcing elevated the Procurement function, making the sourcing process more structured and analytical, leveraging above all the collaboration with suppliers to achieve the ambitious cost reduction objectives, which we are already seeing fantastic results…”
Omar Shamot Procurement Director - IMS Euro Ltd
"…Pro Outsourcing have worked with Evoke on several successful projects in the past, so they were the right choice to embed a skilled outsourced/virtual team into our purchasing department. Due to the transformational growth we are experiencing it is important that purchasing is focused on managing and improving the supplier base. The results witnessed have been fantastic - we have seen a considerable shift in supplier performance and, with the introduction of team KPIs, we have seen the number of late deliveries drop substantially. Pro Outsourcing are a vital part of our Purchasing Team providing a professional representation of our company at all times…”
Neil Clark - Founder & CCO - Evoke Creative Ltd
Cost reduction makes an important contribution to the bottom line and increases profits without having to increase sales activity. By utilizing a company that provides purchasing & supply chain as a service you will instantly improve costing performance.
Pro-Outsourcing can help you with creating a strategic project plan, then bring the plan to fruition. We have a proven background in delivering purchasing as a service. Pro Outsourcing use MCIPS qualified staff to manage spend and can implement cost savings projects.
Call the team today 01978 897111 and we can share our numerous case studies highlighting many success stories from real companies & Directors.
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